People or clients may face difficulties working with any one of our practitioners. A grievance /complaint may be caused by any of the following; provision of grossly inadequate, professional service; serious criminal offence; theft or fraud; sexual impropriety and other allegations of misconduct and practising without registration and evidence of a practice certificate. Such matters constitute misconduct and all the aggrieved members of the public should quickly notify the Registrar on so that corrective measures are taken. Complaints maybe through whistle blowing, email or phone call so as to protect the identity of the whistle blower depending on the nature of the complaint. Cases are then forwarded to the disciplinary committee which may commission an investigation into the allegations. Outcomes of disciplinary committee on misconduct may include fine, caution, conditional and or absolute deregistration.
The most popular question from practitioners and members of the public is 'what is the benefit of being registered'. Let me respond by saying absolute trust of anyone is an exercise in foolishness. A human being cannot escape the possibility of grave error-a person is not a God. Thus, registration regulates conduct of practitioners to conform to acceptable behavior of a particular group of practitioners. The benefit therefore is the license to practice. It then follows that anyone without a license to practice should not offer regulated services. Registration protects members of the public against sub-standard services, extortion, abuse amongst other malpractices. As such, anyone practicing without being registered is short-changing the service users. Other benefits include job opportunities for registered practitioners only. There is also an element of public confidence due to accountability that comes with being regulated. Registered practitioners benefit from information sharing. Register of practitioners is a platform to share information on a number of things including emerging practice issues and networking. Registration also enhances visibility of the competent practitioners.
However, both Council and association work together towards strengthening the profession and practitioners.
Inorder to register with AHPCZ, one has to download the registration form of their respective profession from the website or request the form through email. The form is then completed accordingly; attach all relevant documents including certified copies of qualifications and make payment as indicated on the form or as advised by the office. The form together with attachments and proof of payment is then submitted to the Council for processing. Submission can be done through email or uploading details on the website. We want to minimise travelling from all over just to submit documents.
Individual registration takes 5 working days from day of submission and for institution it takes a maximum of 3 months. Renewal is instant. Please note that registration is a process and we encourage people to pay attention to list of requirements to avoid unnecessary delays.